Returns & Exchanges

At UrbanGabru, we stand by the quality of our grooming products and offer a hassle-free 15-day return policy for unused and unopened items. If you are not completely satisfied with your purchase, we are here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal or contact our support team with your order ID and photos of the product within 15 days of delivery.

• 2.
  Quality Inspection

  Once your request is approved, our team will review the details to ensure the product is in its original packaging and has not been used.

• 3.
  Reverse Pickup

  We will arrange a free reverse pickup from your registered address; simply hand over the securely packed parcel to our courier partner.

• 4.
  Refund or Exchange

  After the item reaches our warehouse and passes inspection, we will process your full refund to the original payment method or ship your replacement item within 5-7 business days.