Frequently Asked Questions
Everything you need to know about your UrbanGabru experience.
How long does it take for my order to be delivered?
Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for other locations across India.
What is the return policy for UrbanGabru products?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. The product must be unused and in its original packaging.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and Cash on Delivery (COD) for most pin codes.
Are UrbanGabru products safe for all skin and hair types?
Our products are formulated with high-quality ingredients and are generally safe for all types; however, we always recommend a patch test before full application.
How do I cancel my order?
You can cancel your order through the 'My Orders' section on our website before it has been dispatched for shipping.